Detalles del trabajo

  • Nivel Otros

Descripción del trabajo

Primary Responsibilities

  • Supervise and motivate Customer Service teams in order to maximize business performance.
  • Ensuring customer satisfaction and loyalty, analyzing complaints, developing new procedures, designing and implementing customer retention campaigns.
  • Review for accuracy, and process customer orders.
  • Manage order entry work load so that orders were entered the day received.
  • Coordinate orders with production and logistics to ensure on time and complete to customers.
  • Address incoming customer inquiries and offered productive solutions that increased customer satisfaction.
  • Assist consumers with questions regarding our product.
  • Advocate for customers in improving availability and delivery.
  • Provide internal technical support for customer service representatives.
  • Research and implement resolutions for unresolved issues.
  • Specialize in customer retention finding ways to prevent complaints.
  • Award for outstanding customer surveys and feedback.
  • Recognize the CSR for communication, analytical.

 

Minimum Requirements

Required Skills
  • Experience from 4 to 6 years in Customer Services.
  • English as second language.
  • Excellent customer focus skills including interpersonal and communication skills are vital for this role. Listening skills are also important.
  • Good organizational skills and problem solving abilities are necessary.
  • The successful candidate will have strong computer skills, ability to work with detail and solid math skills.
  • Knowledge on SAP would be valuable .

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