Support Analyst

Tiempo completo Empleo México en: TELECOMUNICACIONES Email
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Detalles del trabajo

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Descripción del trabajo

What you’ll be doing?


You’ll be providing software support to our Spanish speaking customers who are some of the biggest car brands and dealerships in Mexico that use our technology & software solutions. We look for natural problem solvers and what’s great about us is that we don’t operate a traditional tier support model. This means our team members are always kept challenged and will over time through personal development deal with more complex technical issues.

You’ll be taking ownership of software related issues through our case management system and troubleshooting them in order to solve the issue. Our aim is to troubleshoot and understand what the root cause of the issue could be in order to find a solution for it from an initial first fix.

You’ll need to understand what the issue could be and may need to call the customer directly to gather more information from them and to handle their expectations from case start through to case closure. Due to this we look for excellent people skills in our team members. There are no scripts and some of our issues are unknown. This means that you will need to have the dedication to understand not only what the problem is but also identify the root cause of it so we can minimise the issue happening again.

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